Frequently Asked Questions

1) How do I order from Customized Promotional Mugs?

Ordering from Customized Promotional Mugs is easy! Just call our toll-free number to speak with an account manager or click on a product and register to fill in your details to get a call from us.

2) If I am buying from Customized Promotional Mugs, why do I get redirected and have to sign up with Branders.com?

Customized Promotional Mugs is an affiliate of Branders.com and shares the registration engine and features of the BRANDERS.COM website that allow you to view your logo on the corporate gift of your choice as well as to take your order.

3) How do I see my logo on a promotional item online?

To see your logo on corporate gift of your choice, just register to use Design Studio, Branders.com's awesome utility that lets you design and view your message.

4) What are my shipping options?

Customized Promotional Mugs offers a variety of shipping options through Branders.com. Please see your order cart or speak with an Account Manager to get the best options based on your deadline.

5) Do you ship overseas?

Yes! Contact us for more information.

6) Are there special rates for large volume orders?

Yes! Call 1-877-630-7910 now for a quote.

7) What is the Lowest Price Guarantee?

Customized Promotional Mugs is backed by the Branders.com Lowest Price Guarantee. Place your order for promotional products with confidence!

8) What satisfaction guarantee does Customized Promotional Mugs give me?

Customized Promotional Mugs, as a partner of Branders.com, wants you to be completely happy with your purchase. To ensure we meet this standard, we offer only premium, branded promotional products. If you are not completely satisfied with your promotional item purchase, we may replace, credit, or refund your order (may require merchandise return). Just call 1-877-630-7910 within 30 days of your order's arrival and we will resolve the issue.